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Desktop Support Team Leader
6 F) Q' z" \1 ~/ t4 SSystems Analyst III
" [  K/ D( T3 o% J: s2 XJob Requisition Number: 90440
# Z5 f# i5 q1 ?% |5 L  G( G1 Temporary Position (Approximately 11 Months)
& U  P4 X1 G: ]: l6 `$ {CSU Local 52
Corporate Services - Customer Support
6 k) {, l. ^$ f; }% C+ Z$ h9 mWork Location: 12th Floor Century Place

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FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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+ |. \' F1 p$ U2 ?· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.


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JOB REQUIREMENTS:

/ @) ~1 z: c  [$ p% T1 P& Z· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

4 K! C8 ^5 Y" A9 a9 ?· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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( D$ m, {% d( q  `! y· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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HOURS OF WORK:
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" E' }6 S- _6 v6 ^9 R* l33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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+ \: h" [3 M5 @9 D2 X; [9 U21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

  S+ t8 [8 ^4 jThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


* R- y; ^1 I. p9 }: W  Z& ]! Y& oOpening Date: 十月 27, 2005
- s* @) T" X5 ?9 @" i4 k3 CClosing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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