[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
5 F* t& k' K. L6 G) K- }Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

" W" K+ a: Q  E( c( a5 YPosition Summary:
7 t. h( H: y3 p" T) Q/ v) u3 g6 MWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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9 _% _/ L/ Y0 g1 `3 \$ q% B0 hKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
0 I- @7 n' N! h6 W1 u•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
) ^9 X+ V$ h4 ?, b•        Perform general clerical functions such as photocopying and faxing documents
- `! L( J) Z! u  ]" {2 {5 k# G$ j& I•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
, p1 l- u+ e/ R8 ]* W& c•        Maintain and update the information boards with upcoming events
1 A8 Q" g: L( |5 h2 D" z3 x•        Assist the ISP team in reminding clients to appointments of workshops or other events
9 O% e, {( \! S$ i5 i•        Keep the reception area tidy and clean
% q$ _  W2 L! h8 r•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
% M% A* G' M- ?0 S4 i/ n" w•        Perform general office duties as assigned
•        Report to ISP Program Manager
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4 p( i  S: p' t" r4 `" JKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
1 h  Y1 z+ @0 b. q•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
( I* t. O; t( F•        Ability to address multi-task and set priority appropriately
& W9 q6 H  g0 ~) m7 h•        Sensitive to the needs of immigrants with multicultural backgrounds
/ g0 v- W* h! |1 G" D% C•        Ability to work effectively in a fast paced office environment
) }) Y+ |4 @- c' }•        Knowledge of immigrant services

Qualifications:
: F7 S& _2 v% X: v) X& e•        2-4 years of office and clerical experience
" \% ^# D& h8 j% {( C7 u•        Receptionist or customer service experience in a fast paced environment
6 v) K' w- g5 B3 ^+ N$ `' F5 N•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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! S  \* _! f( Y  h  WNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.