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Desktop Support Team Leader
" H& ]8 k% T9 z% @4 DSystems Analyst III
  p0 A7 A% o) `" A' O. @Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support
Work Location: 12th Floor Century Place


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FUNCTIONS:
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7 b% w) @# n5 }, tThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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* k3 e/ z# L5 p' i, p) r- a) ?& [1 R· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

( s) z# {, c+ U, {· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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+ J/ T: ~' y% w8 x* V· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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) E! d: k9 d3 Y! N6 D: R9 w% x· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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# ]/ j4 I8 \* V/ W  J2 I( g· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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3 Q7 I5 f" @8 R$ K8 u+ Z3 y2 Y· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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4 {3 N( n4 p9 I3 H: A· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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5 c8 J4 ]5 Q6 M# k. V$ `+ `HOURS OF WORK:
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  L6 W3 \7 O& y$ j( n1 s, I33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



1 {* N% `) A! K- PSALARY RANGE:
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, A7 M8 H9 @/ `21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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- m, {/ s. L# w0 ?) b+ {GENERAL:

3 u; u( ~9 K0 l; s% F" J' d$ D3 SCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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1 [  z; r, k: [1 A; MThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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8 D$ k0 B  w% bOpening Date: 十月 27, 2005
. q7 p3 b" I: P+ n& g: c. Q+ wClosing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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