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发表于 2005-12-4 22:59
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原帖由 taodw 于 2005-12-4 20:48 发表' }1 q1 _- m9 }/ V& R& {/ e0 E
谢谢！请问这个职位的要求是什么？Customer Systems Engineering Specialists Regular Full Time
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) o0 H7 n3 T" t8 h这个职位属于售前支持，应该对口语要求比较高，有兴趣告诉我 / ]3 l9 Q" U# Z1 D5 ]
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Customer Systems Engineering Specialists – ADV322
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Apply Online, M! w# C; j6 L( B- C
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Description
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ABOUT TELUS' b& s$ }" Q8 U# v
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8 h1 |' s9 }! r, QTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Demonstrated design expertise shall include Wide Area Networks, Local Area Networks, Internet, IP Applications, Hosting, Wireless or Enterprise IT Application services in order to provide complete technical consulting.
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Key Responsibilities:& n% Y( H+ M5 {) W# Z) N- R
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Reporting to and working under the guidance of a TELUS Technical Sales Support Director, your primary role as an integral part of the technical sales support team is to support the corporate sales organization in developing winning TELUS solutions and to ensure adherence to Enterprise Opportunity Review Governance.
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: G) t' P) e) m$ L f% lMeet with the customer, as required, to clearly understand the customer's needs; Z# [) f: R g+ O& G* ^1 H5 H7 I6 |$ J
Active involvement in the development of the business/account strategic plans with sales team. , s9 w7 `, T2 B% ]' B# g4 x" [
Build customer relationships at the appropriate levels as defined by account strategies. 4 g( E7 K/ A6 K0 c3 Y1 [! N
Be an integral member of the business and technical solution from conception through to detailed phases of sales opportunities.
) d( z- J! o: Z$ n$ M: cBe responsible for TELUS client architecture, network design and specifications across all TELUS services. Conceptualize, define, document and price the proposed standard solution Initiate process and work with other defined stakeholders to develop non-standard solutions. Ensure the final solution meets customer's business and technical requirements
& U, _! m1 t) P# sPerform/participate in financial assessments.
* k2 B/ b* ]; ~/ @Engage stakeholders as required to assist and sign off on solution development. + S. F: B/ [- N; {* a! _
Develop strong working relationships with TELUS Engineering, Marketing and Solutions Architects, as required in designing customer solutions. Ensure a smooth technical transition from Sales to Customer Care and Technology & Operations. Establish solid working relationships with senior IT decision makers in assigned client account base. Meet defined performance objectives for proactive customer contacts. Demonstrate ability to design complex national customer application solutions utilizing a broad range of TELUS products and services. (including WAN, LAN and IP Application offerings); P, ?- M8 x0 m O4 V q7 Y7 q5 T
Support the Solution & Governance framework within TELUS to enable successful growth of our national business in accordance with our strategic business goals and imperatives./ a$ K- H8 x4 c# f/ {1 C* l9 ?) h3 L
As a pre-sales function, manage the development of complex integrated bids across the broad range of TELUS capabilities (Voice, Data, IT, Apps and Wireless). 4 T ~0 _) g: n7 B
Ensure scare resources are tightly focused on enabling the sale, delivery and service of the right integrated solution to the right customer at the right price in the right timeframe.* {5 u. t" j. d. ` @; N% `7 S
Ensure the solution meets the customer’s stated business objectives (as provided by sales) in a manner that aligns with TELUS’ strategy, is profitable business for TELUS and enhances the TELUS brand.
- I$ S5 ? Q3 }" P. Z5 Q, ^Engage all stakeholders in the creation and delivery of effective, quality driven solutions from opportunity assessment up to contract creation.( L5 \. N. ?1 u5 x7 G8 z
Demonstrate the use of management skills (e.g. communications, coaching, sales process etc) that are essential to a front line sales organization. The combination of technology skills and customer facing competencies result in an individual that is capable of complex solution/business consulting.
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Qualifications
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Required Knowledge:1 o# ^2 d- {, W' V" T
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# g, i! P; [ H9 N _In depth knowledge of Data networking products, Complex data solutions, and network design including: Routing, Switching, IP Networks, VPNs, Servers, Security and Hosting.
3 M9 Y4 G7 D5 E/ j vKnowledge of Convergence technology including: Voice networks and associated premise hardware / VoIP.
, z# L, i+ F) Y; O5 X. HKnowledge of wireless technology including: Wireless LAN.# l0 h" Z" c! k' U; U
Advanced PC skills including Word processing, spreadsheets, databases, internet.: U9 f# i0 Y- B. ?( Z$ I1 Y' L6 h- ?
Ability to translate and communicate business opportunities into technical requirements.
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Required Professional Designation/Certification:
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Post Secondary or technical diploma in Engineering, Mathematics, or Science with demonstrated experience
% @6 I; v4 n5 [$ E5-10 years technical/operations experience in telecommunications, Wireless and/or IT industry.
2 B2 g7 V- e9 s( ]7 VTelecommunications Industry Association Certification in Converged Network Technologies (CCNT) is an asset
: E3 f- r% b; mCertifications from appropriate vendors such as Cisco, Nortel, Avaya, Sun, HP and Microsoft are an asset.
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^" Q: A2 L3 xDemonstrated experience of the sales process — identifying and understanding customer technical needs relative to products and services
$ J9 b; U- u, a! }" q! N0 C: q# TSuperior industry technical knowledge/ x8 v+ C6 k' s& k9 |+ @
Work with sophisticated clients through strong interpersonal skills
) V6 n/ e! f0 R! J0 x! y+ pWork on teams in a lead and participative capacity
7 _& Q6 z: D, [8 K: ZTime management and organizational skills
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Experience with sales management process' z+ K, L+ K2 [2 E; [& T
Consult with customers at a business level
7 u4 @7 h+ h; WFacilitate solutions in a complex technology and business environment
3 U4 f3 J* Q9 q1 c2 }" b. aManage customer expectations through Change Management+ x) F3 e/ v3 o
Discuss customer solution benefits with Financial Acumen skills
7 _! H9 U$ J: Y1 A& h5 B, w8 `- tDecision-making skills to determine the most appropriate solutions$ W. f; B4 W* T y% d0 z
Competitive value-add solutions through Creativity and Innovation
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' G( s0 ?- ~( a3 ETELUS Values:1 ^, o6 m% p. Q# s
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TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviours that are reflective of our values;. R5 [- `8 t0 I
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1 F* i) i7 Q0 B& \7 u& \6 z) \# NWe embrace change and initiate opportunity
k3 H" S" S' r% V3 zWe have a passion for growth 5 F, O' q) D3 V+ C; H: M: R& {9 \
We believe in spirited teamwork 1 x* j7 X" X* F7 N. c& ]" C
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
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6 t% e- O' Q; R* r { Locations CA-ON-Toronto 8 m0 P3 e0 x6 ?- q2 h
CA-ON-Ottawa-Ottawa & p3 N" ~1 b, k5 ]
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3 h: {& p# r5 b5 w% ~3 O" M% E$ ^1 R: DApplications are only received on-line
/ o# ?* ^+ ?/ C2 i/ O1 t* N1 h2 bPlease do not send a resume to the hiring manager
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' E& q, o" }9 \; z* Y/ q2 MApplications will not be accepted after the closing date and time indicated above |
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发表于 2005-11-30 20:20
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发表于 2005-11-30 20:34
