[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

# n' ^& v9 \* W6 r# JJob Description
! d: [# Y- y* D+ e% N! p( HPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

# \2 t) E# [9 i! R/ h  _; ~" qPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
) S0 {/ @, b' U! k! u& }; q•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
1 M+ c+ ~$ ?8 F9 X•        Order and maintain office supplies for the front counter
0 L3 t6 d1 {  Q. ?& Q•        Perform general clerical functions such as photocopying and faxing documents
. I& _% k) U& U# R•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
. K. i( @$ Z1 `3 {- ]•        Keep the reception area tidy and clean
5 ?2 m' Q4 F2 |- B( F+ p# X- y•        Attend meeting and training to stay current on immigrant settlement matters
$ z# V. ~2 r* s* i7 I& H) M& r•        Maintain front counter service files
' X1 h+ c: U! N; p•        Perform general office duties as assigned
) A2 H! ~( \( S0 T•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
) m  e5 J2 l1 c•        Fluent in Mandarin and Cantonese as an asset
; V' ^/ p9 c7 w7 N& l6 [( X: k•        Good English writing and oral communication skills
) D" @4 {3 ]$ i- m8 d/ g5 X•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
- g/ A; Y# _) K6 _; @. S•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
3 @. U2 r# J; \, R* |$ X% C•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

4 m% Z. M- ^! A' _) ?* g* k; JQualifications:
( I, N$ s/ ?  I# Z$ i•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
2 p$ c, h9 b  T•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

/ P3 H2 S- c: C+ ]Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
* T1 c& `4 N6 Z4 U) g1 Q8 b
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.