Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

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Job Description:
9 N' B' t6 `) Q" [- E! nJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
' k5 u$ ?/ ~, R8 p•        Oversee hotel security requirements.
2 {' c6 B$ i( T$ s•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
$ g5 R* X" z" H, y) y•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
9 @& a6 y0 c) @•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
/ a. G# i; Z' T•        Weekly scheduling of the front desk staff.
; n0 ^  o! \$ m, @1 d4 a•        Manage rates on a daily basis for short and long term.
, d* Q2 R1 a1 ~: u•        Perform 3 month and one year evaluations and/or when needed.
4 Y) D& e) J# Z- S. w•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
! l8 O0 }* n" W  A, i& }4 K6 \: r•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
+ ~- v! v" S" D% w+ g- O•        Maintaining front desk floats, and FOM float
" R. q+ ^; m+ @- M' s& A•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
: j+ D# Q" n2 U  w) j• Background in the development & execution of business and operating budgets;
$ l$ m+ u+ j+ W2 Q  f• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
Bonus Plan: Yes
! L6 q- Q: Y! h/ }& ~9 dWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
6 A+ {; @" I. d8 }$ [/ M3 WOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
' e+ ^4 C* O" N! g6 h  d" h9 bManagement Position: Yes
Entry Level Position: No
0 l( m% v! h% s. c+ ]Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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