Personal Banking Representative （CIBC）

苏七七 · 发表于 2005-3-19 19:38

Title: Personal Banking Representative - In-Store
Category Sales/Sales Support
City Edmonton, Alberta, Canada
Job Location Calgary Trail
Posting Date (dd/mm/yyyy) 18/03/2005

Job Description/Accountabilities Business Unit Description:
Retail Markets is at the heart of all the service offerings we provide. CIBC delivers financial services to more than 5.9 million Retail and 460,000 Small Business customers in Canada. Lending, deposit, investment products and other banking services are offered through our extensive branch network, as well as through our rapidly expanding electronic channels such as Telephone, ATM and Internet Channel.

The President's Choice philosophy has always been about searching the world to bring consumers unprecedented value. Consistent with that philosophy, the President's Choice team searched the world to bring unprecedented value in banking to consumers. Thus, the President's Choice Financial?services offering was born. Of course, it takes a bank to provide banking services. Our services are provided by Amicus Bank, a member of the CIBC Group of Companies.

Key Accountabilities / Activities:
Application Instructions:

1. Resumes must be submitted online only, through the (RMS) Recruitment Management System.

2. Late submissions will not be accepted.

3. CIBC thanks all applicants for their interest, however only those selected for an interview will be contacted.

If you are excited about such an opportunity to sell and provide customer service within a retail environment, you may have a future as a Personal Banking Representative with President抯 Choice Financial. The ideal candidate will possess a proven track record in sales and customer service. You should have a very high comfort level working in a PC Windows environment and ?because our pavilions operate during regular store hours ?be willing to work a flexible schedule. Comprehensive training is provided to help you gain new skills and learn about our products and services.

As a key member of our community-based Sales Force, your primary focus will be to:

1. Introduce customers to a unique way of banking
2. Proactively promote, sell and deliver a wide range of banking products and services to customers
3. Approach customers in the store and in the grocery aisle in order to market the PCF offer
4. Achieve aggressive sales targets by recognizing sales opportunities
5. Analyze and interpret customer inquiries to identify needs through probing questions
6. Assess and respond to customer needs
7. Conduct business in a pleasant, courteous and professional manner
8. Use sound judgment and flexibility when recommending appropriate options/ solutions
9. Gather information from the customer through the conversation and input data using PC, simultaneously
10. Conduct sales activity from stand alone pavilions located in major supermarkets

Requirements:
Sales Skills:
- Strong sales experience in the retail and/or financial industry considered an asset
- Proven, proactive selling skills; proven track record in sales
- Must be able to and feel comfortable approaching customers in the grocery aisle
- Results-oriented individual who thrives on PROACTIVE SELLING in a retail sales environment

Communication and Interpersonal Skills:
- Possesses outstanding communication and interpersonal skills
- Must be outgoing, enthusiastic and confident who can deal well with repeated rejection.

Influencing and Negotiating Skills:
- Strong influencing and negotiating skills in order to identify client needs through probing questions
- Through product knowledge confidently recommend the appropriate product offer, overcome objections and close the sale

Self-Management Skills:
- Ability to manage one's own time, stress, work style and self-development
- Establish a personal sales action plan in order to achieve aggressive sales targets

CONTACTS:

- Local Store Manager.
- Regional Sales Manager/Sales Specialist/Area Manager
- Peers in neighbouring stores to identify, address and resolve common problems

Special conditions:
- Flexible to work 37.5 hours per week
- Must be willing to work a flexible work schedule including days, evenings and weekend shifts
- Mobile to travel within the city and surrounding areas on an occasional basis
- Ability to adapt to constantly changing and shifting priorities and demands
- Standing for extended periods

Please note that our variable compensation plan for this position includes base salary plus commission.

ADDITIONAL INFORMATION:

We are conducting an external search concurrently.

CIBC is an equal opportunity employer. It is the Company's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best qualified person for the job. CIBC does not discriminate against applicants based on race, color, religion, sex, national origin, or disability or any other status or condition protected by applicable federal, state or local law.

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Skills Promoting Products
Retail Experience
Relationship Management
Confident
Creative/ Innovative Thinking
Results Orientation
Teamwork & Partnering
Business Communication
Client Needs Analysis
Computer Literacy
Influencing & Negotiating
Interpersonal Relations
Sales
Time & Self Management

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