Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

/ F! j8 }+ ]1 T2 T& _Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

9 b, |4 K+ u/ wPosition Summary
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% ^+ m, _0 d  ~! D•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
4 |" F; _4 s) T1 _( D•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
- {, X2 S- H. E* |•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
0 Z7 A; f$ R5 ~/ B2 a6 T•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
. s, D9 ]' ~3 r( T% H( p: Y& ~9 E•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
% R; i* k- h' F1 A- P: [. z•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
, h" n3 i* Z( W% j% i( Z•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
+ H0 h" ^. p" b7 }7 g" ]•        Other duties as assigned.


If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications
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Education and Experience

; `1 ]& m" Z" ?6 ?8 i9 m$ q•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills
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# C! B; t$ j, h+ p' g7 W! V0 x        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
+ t! V0 m) n2 p9 t        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
- f+ ?2 c! Q- @7 g. E        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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, K, z( j; _/ x# q+ [5 d9 FFinal candidates will be asked to undergo and successfully complete security screening.

" R2 P/ J9 \7 B7 JIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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& p/ v* l" @; M& I8 |Kevin Ramnarine
The Business Link                               
, i0 n5 R3 y- O; g- [100 - 10237 104 Street NW
Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca