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Customer Help Representative - Edmonton – ADV1474
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About TELUS' M# K- ]4 r. `' o. j
0 B$ Z! N5 {8 P4 u7 dTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. . H+ \/ \) I) [( M8 Z. a/ e
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/ F1 s( G" P4 i9 U0 M. _# zKey Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.* E) h. b, z, y. v8 J
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will:
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Provide service to TELUS customers.( D3 q5 o: r0 | ^
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
) @0 |2 Y, c `& sHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner/ r7 E+ C# M9 p
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In return:- i7 I/ P |* G/ X
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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8 Z, I b5 W4 I1 e' H8 ?; y& ~You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
3 @: l# N5 ]) eRequired Knowledge:
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Technical knowledge of data/IP products and services.
3 e3 W( B# I$ k. P q2 wTechnical knowledge of voice products and services is an asset.! F# d' u, g) y& ~2 X9 k* d% z
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
5 J; s! s2 G1 ]. ?Familiarity with trouble reporting systems is an asset.
) l6 ?. F5 j6 t/ _7 K5 ^Successful experience in a customer service environment.
: ]/ T& o3 d# I5 EWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.9 [1 E) f& n- z* t
Strong problem-solving and trouble-shooting skills.% g' H' { Y2 @: t7 O
Ability to work independently with minimal supervision.3 ?/ J D( {6 @( z7 N
Must maintain a high degree of accuracy and attention to detail.
+ W$ d" D$ c' h% Z) m' o- a U4 hAbility to effectively compile and analyze data and make sound recommendations./ \; v& ?( a/ i
An aptitude for recognizing and creating sales leads is an asset.0 r/ ], t" T. O: H8 M
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; ^' s J$ Z6 l' U/ E- G5 B, T1 a Additional Requirements:
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Reliability and regular attendance is essential.: T2 M/ {! ~) k v1 F S
Must be able to work in a measured and monitored environment.
" l, i9 `& M8 l/ _8 q! T; b! ZAbility to work efficiently in an environment with limited ability to move about.0 N2 m' i) ^8 U- i
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
* [3 w; [9 F1 Q& n0 m- y+ ~& iThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action, J; C/ o, V6 s. R" ]) u% K* m
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7 ]& F3 L- `" U. K5 pTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity f4 b9 \9 ~ X, v+ P
We have a passion for growth0 I. ~: a7 D/ z0 L1 h
We believe in spirited teamwork" D d$ Y; M+ t& e/ {# c* J4 n
We have the courage to innovate3 n) Q" } w- t. D9 U/ q
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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