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本帖最后由 竹声 于 2011-11-3 22:30 编辑 ) m; v* X( L: ]; G; f7 B5 K
& E8 D3 x5 V* ~- ^4 V" b如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca/ F4 w( q9 [$ j1 }' A. ^7 J
% J' A9 S0 m C! oJob Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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, c) L! X1 J7 Q! ~Scope and Purpose of Job& G/ Y1 `* d, P$ n4 z' t- S
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.+ U! c$ h; K" }7 L' ^# J
Major Responsibilities and Accountabilities; y0 B& n- `$ h
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.
/ c9 I) ] [3 R# x• Answering all technical questions concerning mechanical functions and software operations.
/ Y5 w U# n6 Q* o• Assist with troubleshooting ideas on technical and software problems" k0 ^4 ~. V8 _4 H4 J" F
o Test all new patch versions of software prior to release% e7 l8 n% Q% G9 l! t% _
• Assist where needed in application questions.
" r1 f* E, ^3 C- V7 U• Check all technical documentation for correctness prior to field distribution.
$ w1 y/ k1 v0 b. b7 Bo New parts and replacement parts and installation procedures4 y- E( s& C8 z7 H
o Translation to Chinese and other languages if needed
5 ~5 z5 h% U, T: d5 z! R8 n" i• Track and report all warranty failures
: V0 Y/ T' a% d/ |" w/ @+ G5 J4 d; S2 ao Make monthly report to Product Manager and 3rd party supplier.
- A% Y2 H/ F Q9 M# io Recommend remedy to improve product quality and design.
, U$ _# K+ C/ b+ O0 J1 Q• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.
+ S7 m9 Z4 c7 \8 @, F( no Run field Beta test sites and any new idea testing and make reports: s* i4 A$ G+ c I* [7 I! j$ ~, v. f
o Assist in information gather for any new product idea./ |5 w5 F h' n, E' V) [
o Assist in writing and new product specification; J8 X( ~8 k+ l$ `4 s7 [( ], M
o Point of expert contact for implementation of features/functions.5 g4 Z# F+ y+ D- a& J/ h: M& D
o Act as technical applications expert on development team.
" V z. T, t8 s; m• Assist in Sales support & training.
( O9 s, H% N; R" p• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
' \2 Z* R7 K) R. x: A c3 A, W9 C; Po In rare cases where no other solution exist to travel to customer site to solve technical issues.$ O/ {& f: P6 v6 w& U" |2 X" q1 Y
Human Resources and Organization
1 e: F" `2 T# K+ S+ l' w) N8 m• As a member of the DC team, maintain a team spirit at all times.2 r, f) F9 S; `( W/ ~
• Let customer satisfaction be an influence in every decision you make.
9 D# t9 F: Y1 {4 `• Communicate information efficiently and promptly to your Team and other management.
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Authority Limits0 U1 k j" P$ I
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QUALIFICATIONS1 ?! x, Z! L" h4 P9 U/ q& G/ h
y& e6 B. d B/ e9 fEducational / Professional Background Technical School Graduate
1 u: D" L, s0 _( s! mProfessional Experience (Years and Field of Activity) 7 O" X8 [) L A Q9 G) a
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
& E) s/ J. a3 dList of Skills/Qualifications ! O6 `% J5 C( R# F$ s2 H
• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
* c3 U6 w" r4 @9 ?; l" j5 \• Background knowledge of dispensers and software
& E; C9 I0 g% J3 b• Proficient in software use and writing.
7 N. H3 g1 g9 y: Y• Excellent communicator both verbally and in written reports.
; V! c2 Z0 z6 L• Ability to travel worldwide.
& P+ R. L5 u6 I8 S& B• Speak Chinese & English very clearly.
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Language Skills Read/Write English & Chinese 9 ?9 c6 i' k- K- V0 F
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
' `% p$ Z, j) F6 R0 OOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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