[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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3 R- {  p6 K; J$ m3 {+ yJob Description
: ^' K6 V& G: ^! {& qPosition Title:  Receptionist/Immigrant Services Worker
! ~# c# t+ p+ H, p! O9 j* KHours of Work: Part-time (21 hours per week)
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: G; n; E6 d" G7 N3 G4 gPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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8 s0 f5 }8 V, g) n( kKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
! c8 x4 I- @# t, \' a- ^& ?•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
: Q* v, [6 Y: [•        Maintain and update the information boards with upcoming events
5 Z+ \' m! l1 d/ v8 g+ M& x•        Assist the ISP team in reminding clients to appointments of workshops or other events
+ V6 v+ E4 i; r9 O7 W3 z; N•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
( U6 I: L, J; h9 E) z•        Maintain front counter service files
•        Perform general office duties as assigned
2 d- P5 X: {, \. A•        Report to ISP Program Manager
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$ ^! L! Q8 \% D2 c6 w7 S; OKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
/ N8 D1 k5 W7 h8 B& i•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
4 H* h4 }  N- N•        Ability to address multi-task and set priority appropriately
, r2 Q" S2 f$ J8 h•        Sensitive to the needs of immigrants with multicultural backgrounds
6 r3 G. w+ B8 r. R, }3 c- k•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
. w& d+ ]" [$ l* X: t% D•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
' I& Q& I7 \" _- ~" d% [$ @: n- V•        Demonstrate workplace maturity and professionalism
& O+ b: O8 n+ V8 {5 _- H•        Ability to work well under minimal supervision
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4 r# q4 A- ^% ?+ _# o" e( H% xPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.