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blazingocean

Job Title:  
5 G! M4 [  P1 ?* { Systems Analyst  
Location:  Calgary,AB
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3 t6 t6 U" q1 B* q! \2 E, E: [Primary Focus  
$ W7 d: s. \+ d% ^' u This position is accountable for supporting Enbridge's Web Presence (e.g. Enbridge.com) and associated Content Management System (CMS).  The successful candidate will be required to perform application support activities to operate and maintain the CMS application and related websites.  
Responsibilities  
Sitecore web content management system administration including: user and role based security, workflow management, website configuration and security.

# D5 z; ]# ?' g# l% \  M; o2 cCoordination of bug fix and enhancement release management activities.

Building use cases and test scripts for new functionality.

; h( A3 o. @7 j% @6 }9 E" vExecuting test scripts; documenting and reporting errors.

Training new content authors and approvers.
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Developing and maintaining training, administrator and client documentation.
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  D7 L9 ?! h' P$ G0 vEnsuring alerts are responded to according to service and operating level agreements.

- ]8 v) ?6 U! J1 Q' i- dAssisting content authors with updates to content as required.
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) d$ T" P$ a: W1 `7 lResponsible for incident and problem management by ensuring incident and problem escalations from various business areas are resolved quickly and effectively.
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Primary contact to respond to client issues.

5 z/ b1 W* J6 }8 Z7 A  X9 Y' `; zCommunicating status of incidents and problems.
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Troubleshoot issues independently or with assistance from other team members.
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Facilitate resolution and escalation of incidents.
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Follow up with the clients to ensure customer satisfaction.

Ensure incidents and problems related to IT services provided by other business units are resolved, communicated and documented in a timely manner.
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Analysis/design/development responsibilities:
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  b2 }( X, b# G! z: bParticipate in system analysis, design, development, testing, implementation, maintenance and support activities.
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Prepare documentation via notes, descriptions, charts and models.

* o& a, {) ]2 u! o/ K4 rDevelop reference, training and operations documentation.
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As required, participate in capital projects.

Establish a strong understanding of business areas to ensure that IT requirements meet the needs of the business and are adequately and appropriately represented and supported.

Break down complex business problems in order to translate into business requirements and recommend the best solution.

Project activities as required including: solution research, planning, testing, training and implementation activities.

4 W- e$ i% k% Q( F( W4 s  xEngage in Continual Service Improvement.
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$ U: [& L# y7 U4 }: [. T/ i  TDocumenting solutions and operating procedures.

3 V: l. s' v# X3 `Mentoring and training entry level team members, co-op and summer students.

" y) }5 H; v* Q1 IUpdating team members on status of IT projects, incidents, problems and changes.  
Qualifications  
A university degree or diploma in Computing Science, Computer Engineering or related discipline is preferred.

7 s; l. h& Q& T: n2 }- q! OA minimum of 5 years related work experience.
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! V9 w- ?* s. x9 Z5 V; F- m+ ZCustomer service and CMS administration experience in a corporate office environment is required.
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Object-oriented design and programming experience using systems, databases and programming languages that develop software with the .NET framework.
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Strong written and verbal communication skills with an aptitude for problem solving are required.
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- S' r* P+ N) v3 s. tSitecore CMS experience is preferred although experience in an alternate CMS platform will be considered.

HP Quality Center experience is an asset.
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Salary will be commensurate with qualifications and experience.  
2 F" Y  t4 k6 }% o- ]; J$ q4 [( e+ k' X Other Information  
: P) p7 ]5 P) c If you are interested in this exciting opportunity, please apply online in complete confidence before April 18, 2012, 12 midnight Eastern Time.
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2 c. z+ e0 q& P6 p' hOnly candidates being considered for interviews will be contacted.


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健康营养站

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barbi

happybyron

必须去Calgary吗？Edmonton成吗？

summer_tina

要求5年工作经验啊？

$ m' ?0 _7 B  |2 h0 ?帮顶！！！！！

blazingocean

happybyron 发表于 2012-4-16 01:07
4 q) j1 \. W& i  Z+ M必须去Calgary吗？Edmonton成吗？

呵呵，这个似乎没得商量吧。