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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
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Responsibilities include:
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Working closely with marketing, sales and programmers to facilitate customer system integration.
& S* n0 u* f2 E1 [6 U' GWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.& I& X$ v, V7 K! o. ]: _# x3 p
Technical support and troubleshooting of client software implementations and customer issues or problems.
! x* j- [& P7 d1 R9 |Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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& w3 @4 E: Z/ ~% C1 |) N2 w8 FRequirements:
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3 O4 M4 w* G$ w5 [; E- Advanced computer and technical knowledge
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- Ability to solve complex problems in an efficient way) c! N# }0 l6 r& Z: D
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- Ability to communicate in an effective and constructive manner with customers or potential customers
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, z5 w" c2 W6 V3 f- Previous software support experience is an asset
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2 W2 R& p9 T1 T% T: R- Post-secondary education is an asset
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- Intermediate knowledge of database and web-based software is recommended
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2 R/ T( r* G& w5 ~ ]0 O$ _, w, N- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended F7 C# N7 h/ A; d( F9 U- q
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